Guest satisfaction
Foto: Colourbox
The feedback we receive from our guest is the most important tool we have for maintaining the quality at KolleKolle. We measure the level of satisfaction using an electronic questionnaire, and the result are shown below.
The surveys were carried together with Danish Conference Centres (DKBS). The results show what our guests thought of our service and product based on a scale of 1-100.
Service/product |
2012 YTD |
Av. 2011 |
Av. 2010 |
| Service: Reservations and planning |
84 |
85 |
86 |
Ability to stick to what was promised |
86 |
86 |
86 |
Service: Reception |
88 |
86 |
88 |
Technical assistance |
80 |
82 |
81 |
Service: Use of conference rooms |
86 |
86 |
88 |
Restaurant: Quality of food |
86 |
89 |
87 |
Restaurant: Quality of service |
81 |
84 |
82 |
Room cleaning |
83 |
83 |
80 |
Conference room cleaning |
76 |
79 |
79 |
General hotel maintenance |
77 |
79 |
79 |